Support
How can we help?
Answers for Cuetto on your Mac and the Cuetto app for iPhone and iPad. Still stuck? Write to us, a real person answers.
Pair your iPhone or iPad
Open Cuetto on your Mac and keep both devices on the same Wi-Fi. In the app, pick your Mac from the list or tap Scan QR Code and scan the code from Settings, iPhone on your Mac. If your Mac doesn’t show up, allow Local Network access for Cuetto on both devices and turn off VPNs for a moment.
Try it without a Mac
On the pairing screen, tap “No Mac nearby? Explore the Demo”. You get a sample library with tags, previews and the change list. Nothing leaves your device, and your changes disappear when you exit the demo in Settings.
Tag away from home
Remote Access connects your iPhone or iPad to your Mac over the internet, encrypted through the Cuetto server. Turn it on in Cuetto on your Mac under Settings, iPhone. Your Mac needs to be awake with Cuetto running.
Apply your changes to rekordbox
Everything you change waits in the change list. Tap the pending count and Apply. rekordbox must be closed on your Mac. Cuetto makes a backup of your library right before it writes, and you can undo the last apply on your Mac.
Licenses and keys
Lost your license key? Get it by email again. The FAQ explains the plans and how many Macs a license covers.
Is something down?
The service status shows the live state of the license server, Remote Access, email and downloads. Tagging always works on your Mac, even if a service is down.
Contact
Email hello@cuetto.com or use Send Feedback in the Help menu on your Mac or in Settings on iPhone and iPad. We usually reply within two working days.
More answers in the FAQ. Privacy details in our privacy policy.